Privacy policy

Who we are

Bournemouth Website Solutions is a trading name of Pixen Ltd, a company registered in England and Wales (company number 13419638). Our registered office is Office 403, Screenworks, 22 Highbury Grove, London, N5 2ER. Pixen Ltd is registered with the Information Commissioner's Office (registration CSN8351771). In these pages, "we" and "us" mean Pixen Ltd.

What this policy covers

This policy explains what personal information we collect through this website and through our services, why we collect it, how long we keep it and what your rights are under UK data protection law.

What we collect

We collect only what we need to respond to you and to provide our services.

• Contact details: name, email address and phone number.
• Business details: business name, the answers you give in your website brief, and logos, images and documents you send us.
• Payment records: Direct Debit or card references and invoices. Card and bank details are handled by our payment providers, not stored by us.
• Technical information: IP address, browser and device details and the pages you visit, collected through cookies and analytics.
• Marketing information: whether you open or click our emails.

Why we use it

We use your information to design, build, host and support your website and to take payment (contract). We use it to reply to enquiries, improve our service and run credit and identity checks before accepting a plan (legitimate interests). We send marketing emails and use analytics and advertising cookies only with your consent. We keep financial records because the law requires it.

Enquiry forms

If you start our enquiry form, the contact details you enter in the first step may be saved even if you do not finish, so that we can follow up about your free design. You can ask us to delete them at any time.

Who we share it with

We do not sell personal information. We use trusted providers for website hosting and security, communications, customer records and marketing tools, payment processing, analytics and advertising, credit and identity checks, and AI tools used to create first homepage designs. Some of these providers are outside the UK. Where that applies we rely on approved safeguards such as standard contractual clauses or an adequacy decision.

Where we host a client's website and store the enquiries it receives, the client is the data controller and we act only on their instructions.

How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, and as long as the law requires, for example for tax records. When it is no longer needed we delete or anonymise it.

Cookies

Essential cookies make the site work. Analytics cookies show us how the site is used. Advertising cookies are used for retargeting. We set analytics and advertising cookies only after you agree through the cookie banner. You can change your choice at any time, or block cookies in your browser settings.

Your rights

You have the right to see the information we hold about you, to have it corrected or deleted in some circumstances, to restrict or object to how we use it, to receive it in a portable format and to withdraw consent at any time. Contact us to use any of these rights and we will reply within one calendar month.

Complaints

Please tell us first if you have a concern, and we will try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact

Email [email protected] or call 01202 125005.